Payment Disclaimer

With Pay operator directly, CargoSpace first requires verified bank confirmation letters from the customer and operator. The operator remains the transport supplier, invoices the customer, provides payment details, and confirms receipt. CargoSpace records the agreed amount and submitted evidence but does not collect, hold, settle, guarantee, or refund that transport payment.

With Managed Payment, CargoSpace uses Paystack to collect a verified customer payment and maintain settlement records. CargoSpace is not a bank, payment institution, regulated custodial service, or trust-account provider.

CargoSpace records the booking, selected payment rail, transport amount, Connection Fee, Managed Payment fee where applicable, operator amount, delivery evidence, dispute state, and settlement decision. Users should rely only on payment instructions inside the confirmed CargoSpace workflow.

Once an operator accepts a booking and reserves capacity, a customer cancellation is ordinarily non-refundable. Any cancellation charge must be reasonable and may reflect timing, operator preparation, travel, loading, work performed, direct loss, and whether the capacity can be reallocated.

CargoSpace does not offer discretionary change-of-mind refunds after confirmation. Duplicate, unauthorised or incorrect charges, an operator or CargoSpace being unable to provide the agreed service, and remedies required by law, Paystack, issuing banks, or payment networks remain reviewable.

CargoSpace may request payment, pickup, delivery, communication, and approval evidence before recording a correction, dispute, cancellation, settlement, or payout decision. A chargeback request is not automatic proof that a refund is due.

The initiating party pays the displayed Connection Fee before protected contact details are released, unless a launch credit or recorded waiver applies. Posting remains free. The fee is calculated progressively from the expected transport price, not cargo value: 20% on the first R1,000; 18% from R1,001 to R2,500; 15% from R2,501 to R5,000; 13% from R5,001 to R7,500; 12% from R7,501 to R10,000; 10% from R10,001 to R15,000; 9% from R15,001 to R20,000; 8% from R20,001 to R30,000; and 7% above R30,000. The minimum is R149 and the maximum is R5,000.

An unlock fee is ordinarily final once valid counterparty contact details are released. A duplicate, invalid, unreachable, or materially misrepresented opportunity may qualify for correction or a replacement unlock credit after evidence review.

CargoSpace may provide a monetary correction only where the service was not delivered, a duplicate or incorrect charge occurred, a mandatory legal or payment-network remedy applies, or CargoSpace approves an exceptional documented remedy.

CargoSpace is not VAT registered. No VAT has been charged.

CargoSpace currently issues payment confirmations and CargoSpace fee receipts, not tax invoices. Operator transport invoices or supporting documents remain the operator's responsibility unless a professionally approved self-billing arrangement is introduced.