CargoSpace launch terms
Shipper Terms
These terms apply to individuals, SMBs, farmers, corporates, and partners requesting cargo movement through CargoSpace.
These are CargoSpace launch operating terms and should be reviewed by a South African legal advisor before broad public paid rollout.
Shipper obligations
Shippers must accurately describe cargo, dimensions, weight, value, timing, pickup and delivery addresses, access constraints, handling needs, and any legal or safety restrictions.
Shippers must not submit illegal, dangerous, prohibited, misdeclared, perishable-without-disclosure, or stolen goods. CargoSpace may decline or cancel requests that appear unsafe, unlawful, or unsuitable for the available operators.
Booking and delivery
A price estimate, route suggestion, or operator preview is not a confirmed booking. The confirmed terms should include the operator, cargo, route, timing, price, payment workflow, cancellation rules, and proof requirements.
Shippers should inspect delivery evidence and raise issues promptly. Delayed claims may be harder to assess, especially during the controlled launch pilot.
Payment and refunds
After operator acceptance, the shipper chooses either Pay operator directly or Managed Payment. Direct payment requires verified bank confirmation for both parties, is made to the operator against the operator's invoice, and is confirmed by both parties in CargoSpace. Managed Payment is collected through Paystack and recorded for evidence-controlled operator settlement.
After an operator accepts and reserves capacity, customer cancellations are ordinarily non-refundable and may attract a reasonable cancellation charge. Duplicate, unauthorised or incorrect charges, service failure, and remedies required by law or payment-network rules remain reviewable.
CargoSpace is not VAT registered. No VAT is charged. Payment confirmations and CargoSpace fee receipts are not tax invoices.