Privacy Policy

CargoSpace may process names, phone numbers, email addresses, route details, cargo descriptions, operator documents, vehicle information, messages, WhatsApp interactions, location-related route data, delivery evidence, payment coordination notes, and support records.

Where verification is required, CargoSpace may process identity, licence, vehicle, business registration, insurance, and bank-confirmation records.

CargoSpace processes information to receive shipment and route requests, verify participants, suggest matches, coordinate support, reduce fraud, keep operational records, resolve disputes, improve product quality, and comply with legal obligations.

CargoSpace may use AI-assisted tools to structure WhatsApp or web intake messages into reviewable admin drafts. Humans should approve critical launch actions before they affect live matching, payment, or dispute outcomes.

By messaging CargoSpace on WhatsApp or submitting a form, users consent to CargoSpace using that channel for intake, follow-up questions, support, match coordination, booking updates, and launch feedback.

Users can ask CargoSpace to stop non-essential communications, but operational and legal messages may still be required for active shipments, disputes, verification, or account security.

CargoSpace keeps records for as long as needed for operations, trust, dispute handling, legal compliance, accounting, security, and product improvement. The production retention schedule must be confirmed before full launch.

CargoSpace uses access controls and server-only secrets for sensitive systems. Users should not send unnecessary sensitive information through public forms or channels.